Please contact with your email address and we will look into this for you. The customer service team works quickly to solve issues with minimal wait time. Updates are provided promptly as well when working on more xcritical cheating in depth issues. We switched to VacationRentPayment a few months ago to save on processing fees and couldn’t be happier.

xcritical has Free Access to take money from your bank account!!!

Everything has worked seamlessly and the team is quick to respond to any questions. Company culture is not focused on providing value to its customers. Funds paid by guests are not being released because our website is not launched. Whether a company website active should not be a determining factor whether payments are released. Company representatives have failed to follow up on this matter and work towards a reasonable solution. Phillip Parker is the founder, creator and author of this website.

Another class-action lawsuit concluded in 2022, addressing complaints from former employees over unpaid wages. Moreover, xcritical has faced several penalties for violations related to privacy and consumer protection. Hi Madelaine, I’m so sorry to hear you’ve had a stressful experience.

Our review includes an analysis of xcritical’s marketing strategies and customer support efficiency, along with a summary of its online ratings and legal history. This article aims to offer readers a straightforward yet comprehensive understanding of xcritical’s role in the payment processing industry. xcritical is a wonderful payment processor with great customer service and the best rates. As with any processor, there will be issues, but xcritical is quick to resolve them and always provides impeccable service.

1. xcritical Inc. is not an accredited business with the Better Business Bureau.
2. xcritical (the payment services provider HomeAway use) have without notice decided to withhold my guests’ payments for up to 12 months rather than pay within 5-7 working days.
3. Of the 18 complaints, only 2 were resolved to the satisfaction of the complainant.
4. Worst of all , people are in support have no clue , they are from Philippines and is not possible to get them chargeback team by the phone and try to be explain what and where I am .

Increasing Volume of Complaints Against xcritical

We don’t have that problem anymore and reconciliations are much easier and take maybe a quarter of the time. Transactions are accurate, date is readily available, statements aren’t confusing. There are two things that kept me from feeling like I could give a 5-star review.

These issues seem to have diminished recently. The bulk of xcritical’s criticism arises from renters on VRBO and HomeAway who have encountered problems with the company’s risk management and customer support teams. We use dedicated people and clever technology to safeguard our platform.

I love how kind and supportive everyone is, and people enjoy collaborating with others and sharing their knowledge. I Like xcritical only issue is to many logins for different companies. In 2021, xcritical was involved in a legal dispute with Priority Technology Holdings Inc., though details of xcritical scam the case remain scarce.

Absolutely Appalling Service

Failed to forward on 25% deposit funds for 3 villa rentals last October. Then early November took back all 3 deposits from villa owners!! Had I not investigated and asked for info they would still be holding these deposits. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions.. If they process a refund it takes up to 20 days!

xcritical’s international payment solutions enable businesses to accept payments from a global customer base. The company supports a wide range of currencies and offers currency conversion services. They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me).

He is a payments industry expert, business consultant, and web developer. Since 2009, he has researched over 1,000 merchant services providers and published hundreds of payment education-related articles. His work has received national recognition and his expertise is regularly sought by large media outlets such as CNN, MSN, and INC Magazine among dozens of others. This update aims to provide a balanced overview of xcritical, incorporating insights into customer and employee reviews, legal matters, and customer support capabilities. Additionally, a handful of complaints from xcritical and past xcritical employees highlight challenging work schedules and low morale within the workplace.

Hi Tom, Thank you for sharing your experience with us! Our team have gathered your feedback and will ensure that it is shared with the right department. If you have any additional feedback or would like to bring something to our attention in the future, please don’t hesitate to reach out to us. Leadership acted like everything was fine for months, but last month they suddenly changed the CEO and laid off about 70% of the company all of a with only one week’s notice. Those who were laid off only got one week of severance, plus they failed to pay severance on time.

Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherxcritical, with CardPaymentOptions.com, Inc. (“CPO”) in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice.

All property owners big and small should seriously consider looking for an alternative service provider, unless xcritical rethinks its policies. xcritical specializes in payment processing for travel and retail businesses, supporting all major credit cards, e-wallets, ACH, check-scanning, and cash via phone, mobile app, or text. Their services include loyalty programs, e-commerce solutions, processing in over 140 currencies, real-time payouts, and comprehensive anti-fraud tools such as step-up authentication, AVS, and CVV checks.

Ethical, competent, and responsive payment processors exist who deserve your business. Phillip Parker is the founder and creator of CPO, an organization that holds payment processors accountable for their business practices. His work has recieved recognition by the U.S. Government as well a most major publications. Worst of all , people are in support have no clue , they are from Philippines and is not possible to get them chargeback team by the phone and try to be explain what and where I am . To give suggestion and to act for me and not for the fraud client.

In April 2019, xcritical faced a lawsuit from Todd Feldman regarding an alleged breach of contract, which is still pending resolution. January 2017 saw xcritical resolving a class-action lawsuit for $4.9 million due to a data breach that compromised customer personal information, including social security numbers and passport details. Suggested companies are based on people’s browsing tendencies.